Accessibility Policy

If you have any accessibility requirements or restrictions please go to the Accessibility Services Desk to buy a ticket or redeem a pass. The location of the Accessibility Services Desk can be found HERE.

The Accessibility Services Desk is a clearly marked space for those requiring special assistance or who have mobility requirements.

FAN EXPO HQ provides Medical Stickers to individuals who identify as having accessibility needs.

This sticker identifies you to Staff, Crew and Security and indicates that you may need additional assistance.

Please go to the Accessibility Services Desk at the show and one of our staff will be happy to help.

Note: The Medical Sticker does not provide admission; you must have a valid ticket. The Medical Sticker does not provide early access to the show, nor does it guarantee seating or priority access to any areas of the show.

If you require accessibility services and have a medical companion, you may request a complimentary admission pass for your companion. They will receive a general admission one-day pass and will be granted access to the same areas of the show as yourself. For example, your companion will receive a complimentary day pass and will be given access to all areas, lines, rooms, etc. that you have acess to in order to assist you. Medical companions are required to stay with and assist the patron with accessibility needs. The medical companion is not entitled to any merchandise benefits, “line-jumps,” or other exclusive benefits without the pass holder present.

The complimentary admission pass must be collected from the Accessibility Services Desk on the same day it is to be used. Please note that if you plan to attend the show for more than one day, your companion must retrieve their complimentary day pass each day from the Accessibility Services Desk.

FAN EXPO specially ticketed experiences are regarded as independent activities and the policies vary from show to show. Please contact Customer Service in advance if you have a question about the policy for a particular specially ticketed experience. Your request will be reviewed by a Manager, and we will notify you of our ability to accommodate your needs.

We provide accessible seating, as available. Please be aware that all seating for Panels and Screenings are on a first-come, first-served basis and we cannot guarantee seating for everyone. Fans who require accessible seating should plan to arrive to a Panel at least 15 minutes prior to the event.

Please keep in mind that all our events are very popular, and seating may not be available if you wait until the last minute to get to the room.

Guests often sign for limited amounts of time and to be fair for all attendees, we cannot allow priority access to signings or photo op lines at the convention.

We recommend arranging to have someone within your group wait in line for you. When your spot reaches the front of the line, you may re-join for your signing.

The Convention Centre is fully accessible, and our show maps have all elevator locations marked. For more information, visit the Metro Toronto Convention Centre website here.

FAN EXPO HQ does not provide or rent special equipment. If you require such services, please check with the Convention Centre directly or acquire one independently prior to the show. Please see our FAQ for more information.

FAN EXPO HQ can accommodate requests up to 2 weeks before the event for Panels in the main theatre. Because of demand for interpreters, we cannot guarantee to accommodate your request after that time.

If you would like to request an interpreter for a Panel, please contact us with your personal information (name and preferred email).

Guide dogs and recognized service animals are welcome at our shows, provided they are leashed or under similar control as appropriate.

We ask attendees to carry acceptable documentation and/or that service animals are clearly identified as being service animals (for example by wearing a vest or harness). Attendees with service animals on-site at the event assume complete responsibility for their animal for the duration of their visit.