ACCESSIBILITY POLICY

If you have any accessibility requirements or restrictions, please go to the Accessibility Services Desk to buy a ticket or redeem one bought in advance. The location of the Accessibility Services Desk can be found HERE.

The Accessibility Services Desk is a dedicated queue space for those requiring special assistance or mobility requirements. The Accessibility Desk is located in the Ticketing Hall.

FAN EXPO HQ provides Medical Stickers to individuals who identify as having accessibility needs.

This sticker identifies you to Staff, Crew, and Security and indicates that you may need additional assistance.

Please go to the Accessibility Services Desk at the show, and one of our staff members will be happy to help.

Please note that the Medical Sticker does not provide admission; you must have a valid ticket. The Medical Sticker does not provide early access to the show, nor does it guarantee seating or priority access to any areas of the show.

Fans who require accessibility services and have a medical companion with them may request a complimentary admission pass for their service person. The medical companion will receive a general admission one-day pass and will be granted access to the same areas of the show as the fan requiring assistance. For example, if a VIP Pass is purchased, their companion will receive a complimentary day pass and will be given access to all VIP areas, lines, and lounges, etc., to aid the fan who requires their assistance. Medical companions are required to stay with and assist the patron with disabilities. The medical companion is not entitled to any merchandise benefits, “line-jumps,” or exclusive benefits.

The complimentary admission pass must be collected from the Accessibility Services Desk on the same day it is to be used. Please note that if the attendee is planning on attending the show for more than one day, that is, has a multiple-day pass, the companion must retrieve their complimentary day pass each day individually from the Accessibility Services Desk.

FAN EXPO's specially ticketed experiences are regarded as independent events, and the policies vary from show to show. Please contact Customer Service with your request in advance if you’d like to inquire about the policy on a particular specially ticketed experience you’d like to attend and require a medical companion for. Your request will then be reviewed by a Manager, and we will notify you of our ability to accommodate your needs.

We provide accessible seating, as available. Please be aware that all seating for Panels and Screenings are on a first-come, first-served basis, and we cannot guarantee seating for everyone. Fans who require accessible seating should plan to arrive at the Panel at least 15 minutes prior to the event. Please keep in mind that all our events are very popular, and seating may not be available if you wait until the last minute to get to the room. Please read your Program and plan your day accordingly, being sure to leave additional time for lines.

Unfortunately, we cannot allow priority access to signings at the convention. Guests often sign for limited amounts of time, and to be fair to all attendees, we cannot allow a fan to bypass any autographing lines – unless you have a VIP Pass.

We recommend arranging to have someone within your group wait in line for you. When your spot reaches the front of the line, you may rejoin for your signing.

The Convention Center is fully accessible, and our show maps have all elevator locations marked. There will be on-site accessibility parking. To plan ahead, go to the Convention Center website, where the event will be hosted, to see where their accessibility parking lots are located.

FAN EXPO HQ does not provide or rent special equipment. If you require such services, please check with the Convention Center directly or acquire one independently prior to the show.

You can find more information about wheelchair or scooter rental HERE.

FAN EXPO HQ is able to accommodate interpreter requests for panels in our main theatre up to two weeks prior to the event. Due to high demand for interpreters, we cannot guarantee the fulfillment of requests made after this deadline. Please note that on-site interpreter requests cannot be accommodated.

To request an interpreter, please contact us here or by email at clevelandtickets@fanexpohq.com. Make sure to include the following details:

• Your full name
• Your planned attendance date(s)
• Name of the celebrity/panel

Guide dogs and service animals are welcome at our shows, provided they are leashed or under similar control as appropriate.

Attendees with service animals on-site at the event assume complete responsibility for their animal for the duration of their time at the event.