October 8, 2021

Hello fans,

We’ve been saying this show is going to look a little different than normal and we wanted to let you know what to expect.

This year has been full of surprises and a bit of a waiting game when it comes to details.  We appreciate your patience as we work to gain clarity and navigate the current rules and regulations provided by the Government of Ontario, so we can answer your questions.  Some of the updates we want to share aren’t going to be amazing (don’t worry – we get it) but we want to be upfront and transparent with all of you about what’s going on. Call us Gambit, because we’re playing with the cards we’ve been dealt.

Things you can expect:

• We will be expanding to the North Hall to accommodate social distancing.  However, the North and South Halls will not be accessible to each other using the indoor bridge; you will have to exit the building and re-enter using the outside pathways.
• The North and South buildings both have capacity limitations, so if one of the buildings is at capacity, there may be a slight wait to enter.
• Panels will not have seating.  We know this may seem strange, but it will allow for more people to attend the panels they want to see.
• Plexi-glass will be used during Photo Ops.  We’ve posted pictures on our website so you can see how it looks. 
• All ticketing and badge pick-up will be located at the South Loading Dock (located south of Bremner St on Lower Simcoe). Many of you have been buying your tickets in this location for years.
• If you do not have a ticket, and are planning on attending, get your ticket now.  Tickets are super limited and selling fast.  There will be no onsite box office as all tickets must be purchased online.
• Proof of Vaccination (second shot needs to be 14 days from the first day of the show) is mandatory, with valid ID, for all fans aged 12 & up.
• Masks are mandatory for everyone aged 2 & up.
• Food consumption is restricted to the food court only.
• As per the rules and regulations, you must make best efforts to keep your distance from each other.
• The show will be smaller and much more spaced out than usual.

You’re probably reading this and thinking ‘that makes no sense’ or ‘why?’. Honestly, we get it. Everyone on our team is doing their best to make sure that the show can go on, and we can all celebrate fandom together safely, despite the limitations we’re facing. 

We know that these updates might not be what you were expecting, but they are things we need to do to host an event for you.  If this is not for you, we completely understand, which is why we’ve extended the no questions asked refund window to Wednesday, October 13 at 10 AM EDT.  A lot of tickets, including the Saturday, 3-Day Pass, and VIP are sold out and others are selling quickly.  If you can no longer make it, let us know as soon as you can so other fans still interested in attending can access tickets.

If you have any questions, please be sure to check out the FAQ page on our website.

See you soon,

The FAN EXPO Canada: LIMITED EDITION Team