* Seating on a first-come, first-served basis. Excludes specially ticketed experiences, unless otherwise noted.

All paid admission tickets (excluding specially ticketed experiences) and add-ons, minus service fees can be refunded up to 15 days before the event, September 19, 2025, at 10 AM CT for Dallas FAN FESTIVAL 2025. After the refund deadline, all sales are final.

Refunds will be made for the face value of the ticket at time of purchase, plus any applicable taxes, shipping fees and merchandise add-ons. Service charges are non-refundable. Refunds will be processed to the original form of payment. If a prepaid card was used, please retain the card for any potential refunds.

To request a refund, please contact us here or by email at refunds@fanexpohq.com. Make sure to include the following details:

• Your full name and email address (used for your order)
• Name of the event (Dallas FAN FESTIVAL)
• Transaction ID (found in your purchase confirmation email)

Dallas FAN FESTIVAL reserves the right to change and/or alter the refund terms and conditions at any time deemed necessary. Decisions related to refunds made by FAN EXPO HQ are final.

• We know it’s disappointing, but guest appearances are subject to cancellation or schedule change at any time. We bring working actors and actresses to the show and their professional schedules can change with very little notice.
  
  
• Some guests may charge additional fees for autographs and photo opportunities. Please double check pricing at the autograph tables or check with staff at Photo Ops.
  
  
• Guests will generally appear for the duration of the event, although some may only be available for a shorter amount of time (i.e. a single day). Appearance day(s) will be posted on the website once confirmed by the Guest or their Management.
  
  
• All events, panels, autograph sessions and photo opportunities have limited capacities and are offered on a first-come, first-served basis, unless otherwise noted.
  
  
• Lost badges/wristbands cannot be replaced.
  
  
• Passes cannot be replaced if damaged or destroyed under any circumstances.
  
  
• DON’T FEED THE RESELLERS. Counterfeit tickets can ruin your experience. Guarantee the authenticity of your admission by only buying through the official FAN EXPO website or our Box Office at the show.
  
  
• Child (ages 6-12) passes have specific ages attached to them, and we may ask to see proof of age if your little Jedi looks to be out of sync with the pass they are wearing. Children aged 5 and under can attend for free and do not require a wristband.
  
  
• Our lawyers are making us say this: ticket holder grants to FAN EXPO HQ, entities affiliated with Informa Connect, and their respective agents the unrestricted right and license to use the holder's name, likeness and voice in any production, reproduction, distribution, transmission, publication, public performance, broadcast or exhibition of advertisements, broadcast or telecast of the Event, promotions, contests, photograph taken, or other transmission or reproduction in connection with the Event for any purpose, without compensation.
  
  
• Occasionally, we may offer special promotions. These promotions cannot be combined with any other offers or used on previous purchases. Other restrictions may apply.
  
  
• Dallas FAN FESTIVAL reserves the right to change and/or alter these terms and conditions at any time deemed necessary.

FAN EXPO HQ treats all attendees including those with accessibility needs with respect & dignity. People with special needs are entitled to the same access as any other attendee.

For the full FAN EXPO Accessibility Policy click here.