TICKETING HALL CREW – REGISTRATION TABLE

Job Title: TICKETING HALL CREW (REGISTRATION FORMS)

Job Location: TICKETING

Job Description:

• Show attendees to the registration tables with forms and pens.
• Attendees will bring the completed form to a ‘BUY’ ticket counter.
• The form is not mandatory but will make their purchase go faster.
• Redirect attendees with special needs to ADA line for faster service

TERMS TO KNOW:

• Advance Ticketing – for people who bought their ticket online and have a bar code to redeem for a wristband.
• Box Office / Buy Tickets – for people who have not purchased a ticket yet.

FAN EXPO HQ:

Will Call – this is the term for people who have tickets left for them to pick up.

ADA Services – for anyone with medical or mobility issues. Services here include admission sales, wristband pick up, and medical companion pass processing.

Badge Pick Up – Staff, Crew, Exhibitor, Press, and Guest

Special Ticketed Events Counter – Buy or Redeem tickets for Special Events and/or packages taking place at the show.

Customer Service – Attendee concerns, ticketing issues, etc.

Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.

Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.

Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.