TAP-IN / TAP-OUT

Job Title: TAP-IN / TAP-OUT

Job Location: Miscellaneous Locations

Job Description:

• Utilize provided equipment to tap activated badges prior to allowing attendees to enter the show or leave the show.
• Work with Area Lead on any device issues or badge tapping problems
• Let Area Lead and/or Staffing Supervisor know if any back-up occurs to get more assistance in the area.
• Answer questions including but not limited to giving directions, relaying scheduling changes, and helping fans to find specific booths, guests, and panels
• Smile and be courteous to all Attendees, Exhibitors, Guests, and Staff.

FAN EXPO HQ:

• ADA Services
• Customer Service/Will Call
• Badge Pick-Up – Staff, Crew, Exhibitor, Press, and Guest

LOCATIONS TO KNOW:

• INFO BOOTH(S) AND/OR CUSTOMER SERVICE
• NEAREST PUBLIC RESTROOM
• FIRST AID LOCATION(S)
• FOOD COURT
• VIP & ULTIMATE LOUNGES
• PRE-PURCHASE MERCHANDISE PICK UP

Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.

Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.

Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.