LOUNGE CREW

Job Title: LOUNGE CREW – VIP OR ULTIMATE

Job Location: VIP OR ULTIMATE Lounge

Job Description:

• Keep the Lounge clean – remove garbage from tables
• Distribution of VIP or ULTIMATE bags – make sure badge gets scanned
• Answer fan questions – direct to Info Booth if unknown
• Smile and be courteous to all VIP & Ultimate attendees.

Notes:

• VIPs can enter the VIP and Ultimate Lounges
• Children 12 and under may enter a Lounge with their parent who is holding the correct pass.
• Children 13+/Other Family/Friends who are attending on an adult ticket, MAY NOT enter the Lounges.

FAN EXPO HQ:

• ADA Services
• Customer Service/Will Call
• Badge Pick-Up – Staff, Crew, Exhibitor, Press, and Guest

LOCATIONS TO KNOW:

• INFO BOOTH(S) AND/OR CUSTOMER SERVICE
• NEAREST PUBLIC RESTROOM
• NEAREST ATM
• FIRST AID LOCATION(S)
• FOOD COURT
• VIP & ULTIMATE LOUNGES
• PRE-PURCHASE MERCHANDISE PICK UP

Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.

Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.

Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.