INFO BOOTH CREW

Job Title: INFO BOOTH CREW

Job Location: INFO BOOTH

Job Description:

• Use the information binder provided to help answer the questions.
• Receive Lost and Found items. Record items daily.
• Familiarize yourself with room allocations and popular areas of the show floor
• Make no comments on refunds – direct attendee to Customer Service desk in FAN EXPO HQ
• ADA - direct any attendees with complaints, concerns, or specific ADA related questions to the ADA Services Desk in FAN EXPO HQ.

FAN EXPO HQ – Registration East Lobby

• ADA Services
• Customer Service/Will Call
• Badge Pick-Up – Staff, Crew, Exhibitor, Press, and Guest

LOCATIONS TO KNOW:

• FAN EXPO HQ
• NEAREST PUBLIC RESTROOM
• NEAREST ATM
• FIRST AID LOCATION(S)
• FOOD COURT
• VIP & ULTIMATE LOUNGES
• PRE-PURCHASE MERCHANDISE PICK UP

Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.

Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.

Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.