HOME TO FAN EXPO
CREW JOB DESCRIPTIONS
ADA DESK CREW
Job Title: ACCESSILBITY DESK CASHIER
Job Location: FAN EXPO HQ ADA Desk
Job Description:
- Remain seated at ADA desk.
- Redeem Pre-Purchased Tickets and Sell tickets to those with ADA needs.
- Provide and Track companion pass/sticker to those who are accompanying an attendee requiring assistance. Explain benefits and conditions.
- Assist with complaints about ADA issues onsite at show, calling in HQ Manager as required
- Smile and be courteous to all attendees.
TERMS TO KNOW:
Will Call – this is the term for people who have tickets left for them to pick up.
ADA Services – for anyone with medical or mobility issues. Services here include admission sales, wristband pick up, and medical companion pass processing.
Badge Pick Up – Staff, Press, Crew, Exhibitor and Guests
LOCATIONS TO KNOW:
- INFO BOOTH(S) AND/OR CUSTOMER SERVICE
- NEAREST PUBLIC RESTROOM
- NEAREST ATM
- FIRST AID LOCATION(S)
- FOOD COURT
- PRE-PURCHASE MERCHANDISE PICK UP
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
AUTOGRAPH HALL LINES
No Crew member “owns” their position at a certain Guest line. You may be moved around to different lines based on fan-demand and guest schedules.
Job Title: AUTOGRAPH HALL – LINE CONTROL CREW
Job Location: Celebrity Autograph Area
Job Description:
- Process and control the movement of line as directed
- Advise attendees on pricing and to have cash ready
- Take direction from Guest/Agent/Handler on specific requests and relay to attendees in line
- Allow VIP Passholders when escorted by a VIP Concierge to jump to the front of the line. Cannot jump in front of other VIPs
- ADA – Attendees are invited to have a member of their party stand in line for them while awaiting their turn
- Be flexible – you may be moved to different lines and from front of line to back of line
- Work with the Autograph Area & Lines Lead for any questions or concerns
- Smile and be courteous to Guests, Handlers, Agents, and attendees
NOTE:
ADA: Attendees are invited to have a member of their party stand in line for them while awaiting their turn.
LOCATIONS TO KNOW:
- INFO BOOTH(S) AND/OR CUSTOMER SERVICE
- NEAREST PUBLIC RESTROOM
- NEAREST ATM
- FIRST AID LOCATION(S)
- FOOD COURT
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
AUTOGRAPH HALL – VIP
No Crew member “owns” their position at a certain Guest line. You may be moved around to different lines based on fan-demand and guest schedules.
Job Title: AUTOGRAPH HALL - VIP FRONT OF LINE CREW
Job Location: Celebrity Autograph Area
Job Description:
- Escort VIP ticket holders from VIP Concierge Desk to celebrity of their choice
- VIPs may not jump ahead of other VIPs, but VIPs do jump ahead of other fans (Gen. Admission/Ultimate/3-Day or 4-Day Ticket Holders etc.)
- Smile and be courteous to Guests, Handlers, Agents, and attendees
NOTE:
ADA: Attendees are invited to have a member of their party stand in line for them while awaiting their turn.
LOCATIONS TO KNOW:
- INFO BOOTH(S) AND/OR CUSTOMER SERVICE
- NEAREST PUBLIC RESTROOM
- NEAREST ATM
- FIRST AID LOCATION(S)
- FOOD COURT
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
BAG STUFFING CREW
Job Title: BAG STUFFING CREW
Job Location: Ultimate or VIP Lounge
Job Description:
- Assembly line to prepare bags for VIP attendees and Ultimate attendees.
- Lounge Lead will direct the number and type of items in bags
FAN EXPO HQ:
- ADA Services
- Customer Service/Will Call
- Badge Pick-Up – Staff, Crew, Exhibitor, Press, and Guest
LOCATIONS TO KNOW:
- NEAREST RESTROOM
- FIRST AID LOCATION(S)
- VIP & ULTIMATE LOUNGES
Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
CASHIER BUY TICKETS
Job Title: CASHIER – BUY TICKETS
Job Location: Ticketing Hall
Job Description:
- Sell tickets and process the payment via cash or credit card.
- Hand out relevant badges and/or wristbands.
- Attendees will affix the wristbands themselves. Do not slow down your line by putting wristband on the attendees.
- Connect with the Box Office Manager with any ticketing issues or questions.
- Smile and be courteous to all attendees
FAN EXPO HQ:
- ADA Services
- Customer Service/Will Call
- Badge Pick-Up – Staff, Crew, Exhibitor, Press, and Guest
LOCATIONS TO KNOW:
- INFO BOOTH(S) AND/OR CUSTOMER SERVICE
- NEAREST PUBLIC RESTROOM
- NEAREST ATM
- FIRST AID LOCATION(S)
- FOOD COURT
- VIP & ULTIMATE LOUNGES
- PRE-PURCHASE MERCHANDISE PICK UP
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
CASHIER & CREW – MERCH
Job Title: MERCH CREW & CASHIER
Job Location: Merch Booth(s)
Job Description:
- Work with Merchandise Manager on any assigned duties.
- Cash out attendee’s purchases by scanning bar codes and taking payment.
- Assist with selections and sizing of merchandise
- Keep store stocked and tidy
- Inventory counts of merchandise
- Heavy lifting and standing for extended periods of time is required in this position.
- Smile and be courteous to all attendees
FAN EXPO HQ:
- ADA Services
- Customer Service/Will Call
- Badge Pick-Up – Staff, Crew, Exhibitor, Press, and Guest
LOCATIONS TO KNOW:
- INFO BOOTH(S) AND/OR CUSTOMER SERVICE
- NEAREST PUBLIC RESTROOM
- NEAREST ATM
- FIRST AID LOCATION(S)
- FOOD COURT
- VIP & ULTIMATE LOUNGES
- PRE-PURCHASE MERCHANDISE PICK UP
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
CASHIER PRE-PURCHASED TICKETS
Job Title: CASHIER – PRE-PURCHASED TICKETS
Job Location: TICKETING HALL
Job Description:
- Redeem tickets bought online (advance ticketing) by scanning bar code on confirmation email
- Hand out relevant badges and/or wristbands.
- Attendees will affix the wristband themselves. Do not slow down your line by putting wristband on the attendees.
- Connect with the Box Office Manager with any ticketing issues or questions.
- Smile and be courteous to all attendees.
FAN EXPO HQ:
- ADA Services
- Customer Service/Will Call
- Badge Pick-Up – Staff, Crew, Exhibitor, Press, and Guest
LOCATIONS TO KNOW:
- INFO BOOTH(S) AND/OR CUSTOMER SERVICE
- NEAREST PUBLIC RESTROOM
- NEAREST ATM
- FIRST AID LOCATION(S)
- FOOD COURT
- VIP & ULTIMATE LOUNGES
- PRE-PURCHASE MERCHANDISE PICK UP
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
CASHIER – SPECIAL TICKETED EVENTS COUNTER
Job Title: SPECIAL EVENT TICKET STAFF
Job Location: SPECIAL EVENTS TICKET REDEMPTION
Job Description:
- Redeem email confirmations for Special Event Tickets (scan bar-code on email and hand out relevant ticket(s)).
- Special Event Tickets.
- If you do not know the answer to a question, connect with Celebrity Autograph Lead or Programming Lead or provide directions to attendee(s) on how to download and utilize the app and show website. Do not send the Attendees multiple places before striving to find an answer.
LOCATIONS TO KNOW:
- INFO BOOTH(S) AND/OR CUSTOMER SERVICE
- NEAREST PUBLIC RESTROOM
- NEAREST ATM
- FIRST AID LOCATION(S)
- FOOD COURT
- SPECIAL EVENT TIME(S) & LOCATION(S)
- SPECIAL EVENT LINE-UP TIME(S) & LOCATION(S)
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
CUSTOMER SERVICE WILL CALL
Job Title: CUSTOMER SERVICE/WILL CALL CREW
Job Location: FAN EXPO HQ
Job Description:
- Assist and de-escalate upset fans.
- Remove, replace, and track wristbands
- Provide and Track passes to the Will Call list.
- Assist with complaints onsite at show, calling in HQ Manager as required
- Smile and be courteous to all attendees
FAN EXPO HQ:
- ADA Services
- Customer Service/Will Call
- Badge Pick-Up – Staff, Crew, Exhibitor, Press, and Guest
LOCATIONS TO KNOW:
- INFO BOOTH(S) AND/OR CUSTOMER SERVICE
- NEAREST PUBLIC RESTROOM
- NEAREST ATM
- FIRST AID LOCATION(S)
- FOOD COURT
- VIP & ULTIMATE LOUNGES
- PRE-PURCHASE MERCHANDISE PICK UP
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
EXHIBITOR DESK / REGISTRATION DESK
Job Title: EXHIBITOR DESK
Job Location: LOADING DOCK AND/OR FAN EXPO HQ
Job Description:
- Check in exhibitors against list provided
- Provide exhibitors with correct amount of exhibitor passes as per list
- Cash Handling for Exhibitors purchasing extra badges as well as Exhibitors rebooking for next year.
- Help exhibitors with their questions. If you do not know the answer, connect with the Exhibits Team.
FAN EXPO HQ:
- ADA Services
- Customer Service/Will Call
- Badge Pick-Up – Staff, Crew, Exhibitor, Press, and Guest
LOCATIONS TO KNOW:
- INFO BOOTH(S) AND/OR CUSTOMER SERVICE
- NEAREST PUBLIC RESTROOM
- NEAREST ATM
- FIRST AID LOCATION(S)
- FOOD COURT
- VIP & ULTIMATE LOUNGES
- EXHIBITOR DOCK ACCESS LOCATIONS & MOVE-IN / OUT TIMES
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
FAMILY ZONE
Job Title: FAMILY ZONE CREW
Job Location: FAMILY ZONE
Job Description:
- Assist Family Zone Lead or Programming Lead with various activities.
- No kids are allowed in the lounge unattended.
- Maintain cleanliness of room – tidy garbage, craft supplies
- Do not allow any destruction to facility property, including drawing on walls, tables, or chairs.
- Smile and be courteous to all attendees
FAN EXPO HQ:
- ADA Services
- Customer Service/Will Call
- Badge Pick-Up – Staff, Crew, Exhibitor, Press, and Guest
LOCATIONS TO KNOW:
- INFO BOOTH(S) AND/OR CUSTOMER SERVICE
- NEAREST PUBLIC RESTROOM
- NEAREST ATM
- FIRST AID LOCATION(S)
- FOOD COURT
- VIP & ULTIMATE LOUNGES
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
FLOATER CREW
Job Title: FLOATER CREW
Job Location: Miscellaneous Locations
Job Description:
Provide breaks and support to other general staff members stations around the show.
FAN EXPO HQ:
- ADA Services
- Customer Service/Will Call
- Badge Pick-Up – Staff, Crew, Exhibitor, Press, and Guest
LOCATIONS TO KNOW:
- INFO BOOTH(S) AND/OR CUSTOMER SERVICE
- NEAREST PUBLIC RESTROOM
- NEAREST ATM
- FIRST AID LOCATION(S)
- FOOD COURT
- VIP & ULTIMATE LOUNGES
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
GENERAL CREW (GREETERS / DIRECTIONAL)
Job Title: GENERAL CREW (GREETER / DIRECTIONAL)
Job Location: Miscellaneous Locations
Job Description:
- Welcome fans to the event
- Answer questions including but not limited to way finding, relaying scheduling changes, and helping fans to find specific booths, guests, and panels
- Smile and be courteous to all Attendees, Exhibitors, Guests, and Staff.
FAN EXPO HQ:
- ADA Services
- Customer Service/Will Call
- Badge Pick-Up – Staff, Crew, Exhibitor, Press, and Guest
LOCATIONS TO KNOW:
- INFO BOOTH(S) AND/OR CUSTOMER SERVICE
- NEAREST PUBLIC RESTROOM
- NEAREST ATM
- FIRST AID LOCATION(S)
- FOOD COURT
- VIP & ULTIMATE LOUNGES
- PRE-PURCHASE MERCHANDISE PICK UP
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
GENERAL CREW (GREETERS TICKETING HALL)
Job Title: ENTRANCE GREETER (TICKETING HALL)
Job Location: Ticketing Hall
Job Description:
- Responsible for directing attendees in the ticketing hall (pre-purchased tickets / Buy tickets) or to FAN EXPO HQ (Will Call/ Customer Service/ADA Desk, etc.)
- Redirect attendees with special needs to ADA line for faster service
- Work with Ticketing Hall Lead to monitor ticketing lines and maintain flow
- Advance Ticketing – for people who bought their ticket online and have a bar code to redeem for a wristband.
- Box Office / Buy Tickets – for people who have not purchased a ticket yet.
FAN EXPO HQ:
Will Call – this is the term for people who have tickets left for them to pick up.
ADA Services – for anyone that requires special assistance. Services here include admission sales, wristband pick up, and medical companion pass processing.
Badge Pick-Up – Staff, Crew, Exhibitor, Press, and Guest
Customer Service – Attendee concerns, ticketing issues, etc.
LOCATIONS TO KNOW:
- INFO BOOTH(S) AND/OR CUSTOMER SERVICE
- NEAREST PUBLIC RESTROOM
- NEAREST ATM
- FIRST AID LOCATION(S)
- FOOD COURT
- VIP & ULTIMATE LOUNGES
- PRE-PURCHASE MERCHANDISE PICK UP
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
GUEST LIAISON
Job Title: GUEST RELATIONS – LIAISON
Job Location: Celebrity Autograph Area
Job Description:
- Sit at signing table with Guest
- Provide cash handling duties for autograph/table photo sales at signing tables.
- Track sales of autographs, table photos and voice recordings for guests and show team.
- Monitor Guest’s individual schedule and inform guest/agent of any changes or requests.
- Assist in stocking/organizing supplies for signing areas
- Communicate any relevant expectations for Guest signing experience to attendees (i.e., no photos at the table unless purchased in advance).
- Provide impeccable communication and service to Guests, acting on behalf of FAN EXPO HQ
Notes:
- ADA: Attendees are invited to have a member of their party stand in line for them while awaiting their turn.
- No Crew member “owns” their position with a certain Guest. You may be moved around to a different guest based on experience and guest schedules.
LOCATIONS TO KNOW:
- INFO BOOTH(S) AND/OR CUSTOMER SERVICE
- GUEST PRIVATE RESTROOM
- NEAREST ATM
- FIRST AID LOCATION(S)
- FOOD COURT
- GUEST GREEN ROOM
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
INFO BOOTH CREW
Job Title: INFO BOOTH CREW
Job Location: INFO BOOTH
Job Description:
- Use the information binder provided to help answer the questions.
- Receive Lost and Found items. Record items daily.
- Familiarize yourself with room allocations and popular areas of the show floor
- Make no comments on refunds – direct attendee to Customer Service desk in FAN EXPO HQ
- ADA - direct any attendees with complaints, concerns, or specific ADA related questions to the ADA Services Desk in FAN EXPO HQ.
FAN EXPO HQ – Registration East Lobby
- ADA Services
- Customer Service/Will Call
- Badge Pick-Up – Staff, Crew, Exhibitor, Press, and Guest
LOCATIONS TO KNOW:
- FAN EXPO HQ
- NEAREST PUBLIC RESTROOM
- NEAREST ATM
- FIRST AID LOCATION(S)
- FOOD COURT
- VIP & ULTIMATE LOUNGES
- PRE-PURCHASE MERCHANDISE PICK UP
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
LOUNGE CREW
Job Title: LOUNGE CREW – VIP OR ULTIMATE
Job Location: VIP OR ULTIMATE Lounge
Job Description:
- Keep the Lounge clean – remove garbage from tables
- Distribution of VIP or ULTIMATE bags – make sure badge gets scanned
- Answer fan questions – direct to Info Booth if unknown
- Smile and be courteous to all VIP & Ultimate attendees.
Notes:
- VIPs can enter the VIP and Ultimate Lounges
- Children 12 and under may enter a Lounge with their parent who is holding the correct pass.
- Children 13+/Other Family/Friends who are attending on an adult ticket, MAY NOT enter the Lounges.
FAN EXPO HQ:
- ADA Services
- Customer Service/Will Call
- Badge Pick-Up – Staff, Crew, Exhibitor, Press, and Guest
LOCATIONS TO KNOW:
- INFO BOOTH(S) AND/OR CUSTOMER SERVICE
- NEAREST PUBLIC RESTROOM
- NEAREST ATM
- FIRST AID LOCATION(S)
- FOOD COURT
- VIP & ULTIMATE LOUNGES
- PRE-PURCHASE MERCHANDISE PICK UP
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
MERCH CREW – FRAMING
Job Title: MERCH CREW (FRAMING)
Job Location: PHOTO OPS
Job Description:
- Place photo in frames for attendees who have taken photos or received autographed photos
- Keep inventory of frames and restock as needed
- Communicate with Merchandise Manager if any frames should be held for future days and when inventory is low.
- Heavy lifting and standing may be required.
FAN EXPO HQ:
- ADA Services
- Customer Service/Will Call
- Badge Pick-Up – Staff, Crew, Exhibitor, Press, and Guest
LOCATIONS TO KNOW:
- INFO BOOTH(S) AND/OR CUSTOMER SERVICE
- NEAREST PUBLIC RESTROOM
- NEAREST ATM
- FIRST AID LOCATION(S)
- FOOD COURT
- VIP & ULTIMATE LOUNGES
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
MOVE-IN CREW
Job Title: MOVE-IN CREW
Job Location: Miscellaneous Locations
Job Description:
- Assisting Operations team with show set up.
- Unpacking and setting up of show supplies
- Distribution and Inventory of signage
- Role includes physical demands such as standing on your feet for prolonged periods of time, pushing, pulling, and lifting loads and boxes up to 50lbs.
- No Children under the age of 16 are allowed on the show floor during Move-In.
- All Exhibitors, Staff and Crew must wear closed toe shoes during Move-In.
LOCATIONS TO KNOW:
- NEAREST RESTROOM
- FIRST AID LOCATION(S)
- EXHIBITOR DESK
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
MOVE-OUT CREW
Job Title: MOVE-OUT CREW
Job Location: Miscellaneous Locations
Job Description:
- Assisting Operations team with show tear down:
- Collecting and packing up of materials to be shipped or stored post show.
- Handing out of Dock Passes for Exhibitor Move out
- Role includes physical demands such as standing on your feet for prolonged periods of time, pushing, pulling, and lifting loads and boxes up to 50lbs.
- No Children under the age of 16 are allowed on the show floor during Move-Out.
- All Exhibitors, Staff and Crew must wear closed toe shoes during Move-Out.
LOCATIONS TO KNOW:
- NEAREST RESTROOM
- FIRST AID LOCATION(S)
- EXHIBITOR SERVICES DESK
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
PHOTO OPS LINE CREW
Job Title: PHOTO OPS LINES CREW
Job Location: PHOTO OPS AREA
Job Description:
- Work with Line Lead to direct attendees into the proper line for their Photo Op.
- Allow VIPs to the front of the line for the specific celebrity they have purchased a Photo Op with. *VIPs cannot jump in front of other VIPs, only in front of General Admission and Ultimate attendees.
- Work with Line Lead & Photo Ops Company to relay any information regarding Guest requests or updated information.
FAN EXPO HQ:
- ADA Services
- Customer Service/Will Call
- Badge Pick-Up – Staff, Crew, Exhibitor, Press, and Guest
LOCATIONS TO KNOW:
- INFO BOOTH(S) AND/OR CUSTOMER SERVICE
- NEAREST PUBLIC RESTROOM
- NEAREST ATM
- FIRST AID LOCATION(S)
- FOOD COURT
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
COMIC GUEST CREW
Job Title: COMIC GUEST CREW
Job Location: Exhibit Hall
Job Description:
- Monitor Guest Comic area, by walking up and down aisles.
- Monitor Pro Comic autograph lines
- Assist guest artists with tasks such as covering their signing table during breaks as directed from the Pro Comic Team Lead.
- Deliver lunches to specified Comic Guests based on direction from Pro Comic Team Lead.
FAN EXPO HQ:
- ADA Services
- Customer Service/Will Call
- Badge Pick-Up – Staff, Crew, Exhibitor, Press, and Guest
LOCATIONS TO KNOW:
- INFO BOOTH(S) AND/OR CUSTOMER SERVICE
- NEAREST PUBLIC RESTROOM
- NEAREST ATM
- FIRST AID LOCATION(S)
- FOOD COURT
- COMIC GREEN ROOM
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
SPECIAL OPS CREW
Job Title: SPECIAL OPS CREW
Job Location: TBD
Job Description:
- Assist Operations Team with required tasks
- Runner for Show Management for items that need to be moved or changed throughout the building.
- Role includes physical demands such as standing on your feet for prolonged periods of time, pushing, pulling, and lifting loads and boxes up to 50lbs.
FAN EXPO HQ:
- ADA Services
- Customer Service/Will Call
- Badge Pick-Up – Staff, Crew, Exhibitor, Press, and Guest
LOCATIONS TO KNOW:
- INFO BOOTH(S) AND/OR CUSTOMER SERVICE
- NEAREST PUBLIC RESTROOM
- NEAREST ATM
- FIRST AID LOCATION(S)
- FOOD COURT
- VIP & ULTIMATE LOUNGES
- PRE-PURCHASE MERCHANDISE PICK UP
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
THEATER CREW
Job Title: THEATER CREW
Job Location: TBD
Job Description:
- Work with Theater Lead & Assistant with crowd control, VIP, and ADA access
- Checking Credentials as attendees enter the room.
- Clean and straighten up seating in between sessions
- Assist with the exit of Theatres after a panel.
THEATRE POLICIES:
VIP
- First-of-line-access for Main Theater and Theatre #2
- Check with your Lead on show specific procedures for clearing Theaters between presentations
- Do not get front of line access to smaller programming rooms and theatres BUT try to accommodate VIPs for front of line access/line jump access wherever possible
ALL Other Ticket Types
- need to clear the theatre or programming room after each session and line up again
ADA:
We provide ADA seating, as available on a first-come, first-served basis. Fans who require ADA seating should plan to arrive at a Panel at least 15 minutes prior to the event. Some attendees will have stickers identifying them as having possible ADA needs (although not mandatory).
LOCATIONS TO KNOW:
- INFO BOOTH(S) AND/OR CUSTOMER SERVICE
- NEAREST PUBLIC RESTROOM
- FIRST AID LOCATION(S)
- FOOD COURT
- VIP & ULTIMATE LOUNGES
- ALL PROGRAMMING THEATERS
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
THEATER LINES CREW
Job Title: THEATER LINES CREW
Job Location: TBD
Job Description:
- Work with Theater Lead & Assistant with crowd control, VIP, and ADA access
- Assist with Entrance and Exit of Theatres before and after a panel.
- Assist with the managing of the theatre lines from the direction of the Theatre Lines Lead.
- Keep emergency exits, egress and elevators clear of line congestion
THEATRE POLICIES:
VIP
- First-of-line-access for Main Theater and Theatre #2
- Do not need to clear Theaters between presentations
- Do not get front of line access to smaller programming rooms and theatres BUT try to accommodate VIPs for front of line access/line jump access wherever possible
ALL other Ticket Types
- need to clear the theatre or programming room after each session and line up again
ADA:
We provide ADA seating, as available on a first-come, first-served basis. Fans who require ADA seating should plan to arrive at a Panel at least 15 minutes prior to the event. Some attendees will have stickers identifying them as having possible ADA needs (although not mandatory).
LOCATIONS TO KNOW:
- INFO BOOTH(S) AND/OR CUSTOMER SERVICE
- NEAREST PUBLIC RESTROOM
- FIRST AID LOCATION(S)
- FOOD COURT
- VIP & ULTIMATE LOUNGES
- ALL PROGRAMMING THEATERS
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
TICKETING HALL CREW – DIRECTIONAL
Job Title: TICKETING HALL CREW (DIRECTIONAL)
Job Location: TICKETING HALL
Job Description:
- Responsible for directing attendees to the correct queue lines before and after they have their badge and/or wristbands.
- Take direction from Security and Ticketing Hall Leads.
FAN EXPO HQ:
- ADA Services
- Customer Service/Will Call
- Badge Pick-Up – Staff, Crew, Exhibitor, Press, and Guest
LOCATIONS TO KNOW:
- INFO BOOTH(S) AND/OR CUSTOMER SERVICE
- NEAREST PUBLIC RESTROOM
- FIRST AID LOCATION(S)
- FOOD COURT
- VIP & ULTIMATE LOUNGES
- PRE-PURCHASE MERCHANDISE PICK UP
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
TICKETING HALL CREW – REGISTRATION TABLE
Job Title: TICKETING HALL CREW (REGISTRATION FORMS)
Job Location: TICKETING
Job Description:
- Show attendees to the registration tables with forms and pens.
- Attendees will bring the completed form to a ‘BUY’ ticket counter.
- The form is not mandatory but will make their purchase go faster.
- Redirect attendees with special needs to ADA line for faster service
TERMS TO KNOW:
- Advance Ticketing – for people who bought their ticket online and have a bar code to redeem for a wristband.
- Box Office / Buy Tickets – for people who have not purchased a ticket yet.
FAN EXPO HQ:
Will Call – this is the term for people who have tickets left for them to pick up.
ADA Services – for anyone with medical or mobility issues. Services here include admission sales, wristband pick up, and medical companion pass processing.
Badge Pick Up – Staff, Crew, Exhibitor, Press, and Guest
Special Ticketed Events Counter – Buy or Redeem tickets for Special Events and/or packages taking place at the show.
Customer Service – Attendee concerns, ticketing issues, etc.
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
TAP-IN / TAP – OUT
Job Title: TAP-IN / TAP-OUT
Job Location: Miscellaneous Locations
Job Description:
- Utilize provided equipment to tap activated badges prior to allowing attendees to enter the show or leave the show.
- Work with Area Lead on any device issues or badge tapping problems
- Let Area Lead and/or Staffing Supervisor know if any back-up occurs to get more assistance in the area.
- Answer questions including but not limited to giving directions, relaying scheduling changes, and helping fans to find specific booths, guests, and panels
- Smile and be courteous to all Attendees, Exhibitors, Guests, and Staff.
FAN EXPO HQ:
- ADA Services
- Customer Service/Will Call
- Badge Pick-Up – Staff, Crew, Exhibitor, Press, and Guest
LOCATIONS TO KNOW:
- INFO BOOTH(S) AND/OR CUSTOMER SERVICE
- NEAREST PUBLIC RESTROOM
- FIRST AID LOCATION(S)
- FOOD COURT
- VIP & ULTIMATE LOUNGES
- PRE-PURCHASE MERCHANDISE PICK UP
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
ACTIVATION ZONE CREW
Job Title: BADGE ACTIVATION SUPPORT CREW
Job Location: Miscellaneous Locations
Job Description:
- Utilize provided equipment to help fans activate their badges once purchased or picked up.
- Work with Ticketing Hall Lead on any device issues or badge activating problems
- Provide direction for attendees to utilize QR codes and signage directions to activate their badges
- Let Ticketing Hall Lead and/or Staffing Supervisor know if any back-up occurs to get more assistance in the area.
- Answer questions including but not limited to giving directions, relaying scheduling changes, and helping fans to find specific booths, guests, and panels
- Smile and be courteous to all Attendees, Exhibitors, Guests, and Staff.
FAN EXPO HQ:
- ADA Services
- Customer Service/Will Call
- Badge Pick-Up – Staff, Crew, Exhibitor, Press, and Guest
LOCATIONS TO KNOW:
- INFO BOOTH(S) AND/OR CUSTOMER SERVICE
- NEAREST PUBLIC RESTROOM
- FIRST AID LOCATION(S)
- FOOD COURT
- VIP & ULTIMATE LOUNGES
- PRE-PURCHASE MERCHANDISE PICK UP
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
PROP CHECK
Job Title: PROP CHECK
Job Location: Miscellaneous Locations
Job Description:
- Work with Police or Security stationed at Prop Check to inspect and tag all props being brought into the event.
- Understand FAN EXPO HQ Prop policy found on our website prior to starting shift.
- Be sure you are using the proper flagging tape color for each day of show.
- Utilize Security and/or Police stationed in the area to de-escalate any upset attendees.
- If you believe a weapon to be real, work with Security and/or Police to have them inspect the weapon and provide instruction on how to proceed.
- Smile and be courteous to all Attendees, Exhibitors, Guests, and Staff.
FAN EXPO HQ:
- ADA Services
- Customer Service/Will Call
- Badge Pick-Up – Staff, Crew, Exhibitor, Press, and Guest
LOCATIONS TO KNOW:
- INFO BOOTH(S) AND/OR CUSTOMER SERVICE
- NEAREST PUBLIC RESTROOM
- FIRST AID LOCATION(S)
- VIP & ULTIMATE LOUNGES
- FAN EXPO HQ
- PRE-PURCHASE MERCHANDISE PICK UP
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
GREEN ROOM CREW
Job Title: GREEN ROOM CREW
Job Location: Back of House Celebrity Autograph Area
Job Description:
- Work with Green Room Lead to keep catering area stocked as needed.
- Aid with any duties Green Room Lead assigns.
- Be extremely professional and courteous to our Guests.
- NO PHOTOS OR AUTOGRAPHS PERMITTED
- ABSOLUTELY NO PHONE USAGE UNLESS NECESSARY
LOCATIONS TO KNOW:
- GUEST PRIVATE RESTROOMS
- FIRST AID LOCATION(S)
- GUEST GREEN ROOM
- GUEST CATERING AREAS
- IF APPLICABLE, PRIVATE LOCATIONS CREATED FOR SPECIFIC GUESTS TO UTILIZE
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.
CASHIER – AUTOGRAPH HALL CELEBRITY TABLES
Job Title: CASHIER – AUTOGRAPH HALL CELEBRITY TABLES
Job Location: AUTOGRAPH HALL
Job Description:
- Assist Guest Liaison crew and/or Celeb Autograph Hall Leads with selling autographs for Celebrity.
- Redeem autographs bought online or day of in person by scanning bar codes supplied by the customers and handing out the relevant ticket.
- Cash handling may be required for those selling tickets on-site.
- In some circumstances, provide attendees with maps and/or directions to special celebrity signing locations.
- Track all inventory sold.
- If you do not know the answer to a question, connect with a Celebrity Autograph Lead or provide directions to attendee(s) on how to download and utilize the app and show website. Do not send the Attendees multiple places before striving to find an answer.
LOCATIONS TO KNOW:
- INFO BOOTH(S) AND/OR CUSTOMER SERVICE
- NEAREST PUBLIC RESTROOM
- NEAREST ATM
- FIRST AID LOCATION(S)
- FOOD COURT
- CELEBRITY SIGNING LOCATION IF NOT AT TABLE IN AUTOGRAPH HALL
- SPECIAL EVENT LINE-UP TIME(S) & LOCATION(S)
Lost Child / Found Parent – Whether a child is lost, or a parent is looking for their child, please work with your Lead to bring the child or parents to the Show Office or nearest Information Booth. Once there, have someone with a radio alert Security of the situation and your location. When utilizing a radio, please refer to a child you have in your possession as “LOST PACKAGE IN POSSESSION” and “LOST PACKAGE” when you have the parents looking for a child. DO NOT UTILIZE NAMES OVER RADIO.
Medical Emergency – Flag down the nearest Security Guard or your Lead. DO NOT call 911.
Important Golden Rule: If you do not know the answer to a question, ask your Lead or politely direct the attendee to the Info Booth, Customer Service or provide them directions on how to download the app and visit our website.